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At Kalara, customer satisfaction is important to us. However, due to the nature of our products (especially customized and hand-painted items), our return and refund process varies for ready-made and custom-made products.
We accept returns and exchanges on ready-made products under the following conditions:
Custom orders (including hand-painted or made-to-measure pieces) are not eligible for return or exchange, unless:
Please note: Minor design variations, brush strokes, or color shades are part of the hand-crafted nature of custom pieces and will not be considered defects.
Refunds are only processed for:
Mode of Refund: Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
For Cash on Delivery (COD) orders, we will require your bank details for NEFT refund.
You can request an exchange for a different size (for ready-made items only), subject to availability.
To request a return, exchange, or report a defect, please contact us at:
Email: support@kalara.co.in
Subject: Return / Exchange Request – Order #[Your Order Number]
Include:
Once approved, we will guide you on the return shipping process.
For size-related exchanges or voluntary returns, the customer is responsible for the return shipping cost
Accessories (unless defective)
For any questions related to returns, refunds, or exchanges:
Kalara
Email: support@kalara.co.in
Website: https://www.kalara.co.in